In compliance with the SEBI circular, Elbee Securities Pvt Ltd has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons
with disabilities (PwDs).
1. Dedicated Channels
• Email: help.elbeesec@gmail.com
• Helpline: +91-9830057026 (operational Mon-Fri, 9:30 AM - 6:00 PM)
• Web Form: https://forms.gle/XCiZGJx1t6mVK4bS8
2. Process
• All accessibility-related grievances will be acknowledged within 2 working days.
• Resolution / Response will be provided within 15 working days.
• Complex issues requiring longer timelines will be communicated clearly to the complainant.
3. Escalation Matrix • Level 1: Nodal Officer
o Name: Mr. Manish Agarwal
o Email: manish@elbeesecurities.com
o Contact: +91-9830057026
• Level 2: Director
o Manoj Kumar Agarwal
o Email: manoj@elbeesecurities.com
o Contact: +91-9830037526